Where What you do matters.
Watch the video below to learn more about our founder Truett Cathy and hear the WHY behind the WAY that we do things here at Chick-fil-A.
Now that you know our WHY,
check out WHAT it looks like for
YOU to grow at Chick-fil-A.
Team Member to Certified Trainer
Steps for Growth
- Expression of Interest
- 2 Recommendations
- Completion of Pathway Training Course
- Trainer Test Scoring 90 or Above
- Leadership Development Assignment
- 1-1 Meeting with a Senior Director
Team Member to Shift Support
Steps for Growth
- Expression of Interest
- 3 Recommendations
- Trainer Test Scoring 90 or Above
- Completion of Self Evaluation
- Completion of Growth 101 Course in Pathway
- 1-1 Meeting with a Senior Director
Shift Support to Shift Leader
Steps for Growth
- Expression of Interest
- 3 Recommendations
- Completion of Self Evaluation
- Completion of Growth 360 Course in Pathway
- Leadership Development Assignments
- 1-1 Meeting with a Senior Director
Shift Leader to Supervisor
Steps for Growth
- Expression of Interest
- 3 Recommendations
- Completion of Self Evaluation
- Leadership Development Assignments
- Group Interview with the Director Team
- 1-1 Meeting with a Senior Director
Supervisor to Assistant Director
Steps for Growth
- Expression of Interest
- 3 Recommendations
- Completion of Self Evaluation
- Leadership Development Assignments
- Group Interview
- 1-1 Meeting with a Senior Director
Assistant Director to Director
Steps for Growth
- Expression of Interest
- 3 Recommendations
- Completion of Self Evaluation
- Leadership Development Assignments
- Group Interview
- 1-1 Meeting with a Senior Director
Director to Area Director
Steps for Growth
- Expression of Interest
- 3 Recommendations
- Completion of Self Evaluation
- Leadership Development Assignments
- Group Interview
- 1-1 Meeting with a Senior Director
Opportunities for Growth
Opportunities for Growth
What makes Chick-fil-A unique?
It is without a doubt that working at Chick-fil-A can be a difficult job at times, but also a very rewarding one too. In order to maintain and exceed our guests expectations our team members are held to a high standard of excellence, and we hold our leaders to an even higher standard. These standards set our employees apart, providing better opportunities for each for you in your future with Chick-fil-A or whatever career path you choose.
Our hope is that the things that you learn from us while working as a part of our family will reach far beyond making chicken and set you apart in professionalism, character, and life skills. We acknowledge that growth and development requires consistency, accountability, and intentionality. We believe that by developing a clear growth track, we can better equip our future leaders for whatever comes next.
Six steps to success
Take the steps to transition from Team Member to Trainer
01
Visit the link below to start the process and express interest in taking your next step at Chick-fil-A.
02
Recommendations
You will need recommendations from 1 trainer & 1 shift leader or director. Recommendations should be submitted via the link below.
03
Schedule your Trainer Test
Reach out to the Training Director at your store to schedule your Trainer Test.
Growth Track Applicants must score at least a 90 or above in order to move forward.
04
Read the Abstract linked below and write 300 words sharing what you learned from this assignment. Email your finished writing assignment to our Director of Staff Development at growthtrack.cfa@gmail.com
05
Completion of Pathway Training Module
All Front of House trainers are required to complete the entire Pathway Training Course before being promoted.
If you have questions about how to access this pathway training course, please see your Training Director.
06
1-1 Meeting with a Senior Director
Reach out to a Senior Director at your store via Slack to receive individualized feedback and information about what’s next for you.
Powdersville: Josh or Sarah.
Easley: Hannah, Kristen or Sarah.
Six steps to success
Take the steps to transition from Team Member to Shift Support
01
Express Interest
Visit the link below to start the process and express interest in taking your next step at Chick-fil-A.
02
Recommendations
You will need recommendations from 1 shift support, 1 shift leader or director, and 1 personal reference(Must be an adult that is not related to you). Recommendations should be submitted via the link below.
03
Schedule your trainer test
Reach out to the Training Director at your store to schedule your Trainer Test.
Growth Track Applicants must score at least a 90 or above in order to move forward.
05
Growth 101 Training Course
All shift support applicants are required to complete the entire Growth 101 Training Course in Pathway before being promoted.
If you have questions about how to access this pathway training course, please see your Training Director.
06
1-1 Meeting with a Senior Director
Reach out to a Senior Director at your store via Slack to receive individualized feedback and information about what’s next for you.
Powdersville: Josh or Sarah.
Easley: Hannah, Kristen or Sarah.
Five steps to success
Take The Steps To Transition From Shift support to shift leader
01
Expression of Interest
Visit the link below to start the process and express interest in taking your next step at Chick-fil-A.
02
Recommendations
You will need recommendations from 1 shift leader, 1 director, and 1 personal reference(Must be an adult that is not related to you). Recommendations should be submitted via the link below.
03
Self-Evaluation
Visit the link below to complete your self-evaluation. Self-evaluations will be discussed in the final step.
04
Completion of Growth 360 Training Course
All shift support applicants are required to complete the entire Growth 101 Training Course in Pathway before being promoted.
If you have questions about how to access this pathway training course, please see your Training Director.
05
1-1 Meeting with a Senior Director
Reach out to a Senior Director at your store via Slack to receive individualized feedback and information about what’s next for you.
Powdersville: Josh or Sarah.
Easley: Hannah, Kristen or Sarah.
Six steps to success
Take The Steps To Transition From Shift Leader to supervisor
01
Application and Self-Evaluation
Visit the link below to start the process and express interest in taking your next step at Chick-fil-A.
02
Recommendations
You will need recommendations from 1 shift leader, 1 director, and 1 personal reference(Must be an adult that is not related to you). Recommendations should be submitted via the link below.
03
Leadership Development Assignment - Part 1
Identify 1 area in the store that needs improvement or problem that needs fixing, brainstorm a solution, and submit your proposal to the Director Team via the Director of Staff Development.
04
Leadership Development Assignment - Part 2
Watch the video linked below and write 500 words sharing what you learned from this assignment. Email your finished writing assignment to the Director of Staff Development at growthtrack.cfa@gmail.com
05
Review our Hospitality Playbook
Visit the link below and review the entire contents of our Hospitality Playbook. Booklet contents will be discussed in your group interview.
06
Group Interview and
1-1 Meeting with a Senior Director
Please reach out to the Executive Director at your store via slack to coordinate a group interview and receive individualized feedback and information about what’s next for you.
Five steps to success
Take The Steps To Transition From supervisor to Assistant Director
01
Application and Self-Evaluation
Visit the link below to start the process and express interest in taking your next step at Chick-fil-A.
02
Recommendations
You will need recommendations from 1 shift leader, 1 director, and 1 personal reference(Must be an adult that is not related to you). Recommendations should be submitted via the link below.
03
Leadership Development Assignment - Part 1
Identify 1 area in the store that needs improvement or problem that needs fixing, brainstorm a solution, and submit your proposal to the Director Team via the Director of Staff Development.
04
Leadership Development Assignment - Part 2
Watch the video linked below and write 500 words sharing what you learned from this assignment. Email your finished writing assignment to the Director of Staff Development at growthtrack.cfa@gmail.com.
05
Group Interview and
1-1 Meeting with a Senior Director
Please reach out to the Executive Director at your store via slack to coordinate a group interview and receive individualized feedback and information about what’s next for you.
Five steps to success
Take The Steps To Transition From Assistant Director to Director
01
Application and Self-Evaluation
Visit the link below to start the process and express interest in taking your next step at Chick-fil-A.
02
Recommendations
You will need recommendations from 1 shift leader or supervisor, 1 director, and 1 personal reference(Must be an adult that is not related to you). Recommendations should be submitted via the link below.
03
Leadership Development Assignment - Part 1
Identify 1 area in the store that needs improvement or problem that needs fixing, brainstorm a solution, and submit your proposal to the Director Team via the Director of Staff Development.
04
Leadership Development Assignment - Part 2
Read the summary linked below and write 500 words sharing what you learned from this assignment. Email your finished writing assignment to the Director of Staff Development at growthtrack.cfa@gmail.com.
05
Group Interview and
1-1 Meeting with a Senior Director
Please reach out to the Executive Director at your store via slack to coordinate a group interview and receive individualized feedback and information about what’s next for you.
Five steps to success
Take The Steps To Transition From Director to Area Director
01
Application and Self-Evaluation
Visit the link below to start the process and express interest in taking your next step at Chick-fil-A.
02
Recommendations
You will need recommendations from 1 Senior Director and 1 personal reference(Must be an adult that is not related to you). Recommendations should be submitted via the link below.
03
Leadership Development Assignment - Part 1
Identify 1 area in the store that needs improvement or problem that needs fixing, brainstorm a solution, and submit your proposal to the Senior Director Team.
For questions, reach out to Sarah K via Slack.
04
Leadership Development Assignment - Part 2
Read the Summary linked below and write 500 words sharing what you learned from this assignment. Email your finished writing assignment to the Director of Staff Development at growthtrack.cfa@gmail.com.
05
Group Interview and 1-1 Meeting with a Senior Director
Reach out to Josh Roth or Hannah Collins via Slack to coordinate a group interview and receive individualized feedback and information about what’s next for you.
Leadership Testimonials
“Lorem ipsum dolor sit amet, contur ading elit, sed do eiusmod tempor incididunt ut labore et dolore mgna aliqua. Elit ullarper dignissim cras tincidunt lobortis feugiat.”
John DanielUNITEX CEO 
“Lorem ipsum dolor sit amet, contur ading elit, sed do eiusmod tempor incididunt ut labore et dolore mgna aliqua. Elit ullarper dignissim cras tincidunt lobortis feugiat.”
Ella-Louise MoyerHARISON VP marketing 
“Lorem ipsum dolor sit amet, contur ading elit, sed do eiusmod tempor incididunt ut labore et dolore mgna aliqua. Elit ullarper dignissim cras tincidunt lobortis feugiat.”
Larry MartinBYTES CRO 
FAQ's:
Will I be paid for time spent working on steps at home?
The answer is both yes and no. While you will not receive your typical hourly rate while working on steps, there is financial rewards for each leg of the process. ***Successfully train people for 90 days and receive a positive evaluation-$.50 raise ***Successful completion of steps to become a shift support will result in a $150 bonus. ***Successful completion of steps to become a shift leader will result in a $200 bonus. ***Successful completion of steps to become a supervisor will result in a $250 bonus.
How long will it take to walk though the steps?
The answer to this is mostly up to you. Steps in any leg of the growth track can be completed in as little as 2 weeks or could be stretched out over a longer period of time if that's what you choose. The idea is that this process will better equip you to take your next step, but will not delay you in taking next steps.
Who do I contact if I have questions or am having trouble with a particular step in the process?
Your first contact will be Sarah Kasprzyk who can be reached via sarahkcfa@gmail.com, direct messages in slack, or the form below.
If you are unable to get your questions answered, we then ask that you reach out to another member of senior leadership.
Ask us anything anytime.
We’re excited about this process and we’re here to walk with you along the way. If you have any questions, don’t hesitate to ask!
- growthtrack.cfa@gmail.com
- Call: 864-295-8330